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Bridal Secrets Pty Ltd

17 review(s) found
356 Church Street
Parramatta, NSW 2150

Phone : 02 9635 3311
Fax : 02 9635 0722
Business Category and Keywords :
About Bridal Secrets Pty Ltd
Bridal secrets is one platform where we provide expert solutions to the customers. We offer a wide range of collection for Bridesmaid dresses again from well known designers. We have a team of well known designers who will guide you in a proper manner and help you make your wedding a memorable moment of your life.
Business trading hours:

Monday: 10:00am to 5:00pm

Tuesday: 10:00am to 5:00pm

Wednesday: 10:00am to 5:00pm

Thursday: 10:00am to 5:00pm

Friday: 10:00am to 5:00pm

Saturday: 10:00am to 4:00pm

Sunday: 10:00am to 3:00pm

Public Holidays: CLOSED

We are still open on public holiday
Payment Option
Cash only
reviewed by on 10/05/2016
What a wonderful shopping experience! The staff here are amazing, so helpful and friendly and not typical pushy sales people. The shop is well set out and clean, and they give you all the attention you need during your appointment. They also have some beautiful dresses. Unfortunately I did not find my dress here as I was after something on the plainer side, but I wish I had found it here, because their service is second to none! And I would have loved to have given them my business. Please make sure you check them out if you want a good experience. Both Gabi & Ashley are great - as I am sure all the staff there are!
reviewed by on 9/04/2016
We had a lovely experience at Bridal Secrets shopping for my wedding dress. Samie was wonderful, she spent lots of time with me and never rushed us once or pressured me, understanding that it is a big decision. She was able to help narrow down the dresses that suited my body time, she was honest when I tried them on and creative in helping me alter the design to what I was after. She really made the whole day a wonderful experience, the first wedding dress shop we were all laughing and smiling in during the appointment! I would recommend Samie and bridal secrets to anyone wedding dress shopping.
reviewed by on 1/04/2016
I had a great experience with Bridal Secrets from the beginning. They were flexible and very professional with every appointment that I had. The store has a lovely range of dresses and the staff are patient and honest which is what you want when trying on a wedding dress! Thanks to Sami and everyone else- I would definitely recommend Bridal Secrets to other brides-to-be.
reviewed by on 22/03/2016
Great customer service at Bridal Secret Gorgoeus gowns with all you need for your dream day ❤️
reviewed by on 7/03/2016
I had a good experience with Bridal Secrets, the person assisting me (Sami) was helpful and no-nonsense and still managed to be fairly attentive despite having to service both me and another bride at the same time due to some appointment scheduling error. They have a lovely selection of dresses and it was so great that we were able to take pictures of me in the dress as after a weekend of dress shopping it was really helpful to be able to back and see how I actually looked in the dresses.
reviewed by on 3/02/2016
Don't buy from this store! I ordered my dress 9 months in advance and had over 5 fittings. My dress was so badly damaged by the end of the fittings, with less than 2 weeks before the wedding date. They are going to push you to tailor the dress close to the wedding date to force you to take the dress. When you notice that more than one seamstress is working on your dress, then you know there is going to be a problem! Once they take your money, they don't care at all what happens to you or your dress. Don't be fooled by them !
reviewed by on 8/11/2015
I got married on 1 August ... 1.5 weeks prior to my wedding my wedding dress designer told me he was no longer going to make my flower girl dresses for me. ... I met with Shirley from bridal secrets and she didn't not even give me a chance to panic about flower girl dresses despite not having much off the rack as my girls were only 2 years old! When the girls came in for their first fitting it was safe to say our 2 year old girls were bossy and demanding and despite their age Shirley took their feelings into consideration when putting the dresses together and ensured comfortability for them! She made it appear so effortless in having my flower girl dresses ready within the week! I cannot wait to receive pro photos to post how perfect these dresses were and I cannot thank you guys enough! Absolute life savers!
reviewed by on 26/10/2015
The best shop I have been to by far. The staff are friendly and welcoming. I found my dress and can not wait to wear it😊
reviewed by on 28/08/2015
Loved the whole wedding dress experience at Bridal Secrets. Sammy and her team were so helpful from the day she helped me pick out the perfect dress, at each and every fitting, till the final pick up!
reviewed by on 13/08/2015
So far so good. The ladies at Bridal Secrets have only been helpful. Through no fault of my own I had monumental disaster with a dress I ordered from another bridal store in Parramatta (ordered November 2014, and still hadn't received by August 2015, and wedding is in September 2015... I know right?!?!?!) Anyway, with all confidence lost and in a complete state of panic I got together with my bridal crew... Remembering I had been to Bridal Secrets in November 2014 I returned to see if they could help. They were extremely helpful last year, but they didn't have any dresses that wowed me at the time. I could not have asked for more supportive, friendly, and honest staff. They took care of me without a booking, and could not have attempted to accommodate my needs any more than they have. I ended up finding a stunning gown, but it needs alterations. I will be going to the store toward the end of the week for alterations, and pick my dress up on Saturday. Once I have my dress in my hands and safely packed into my car to take home, I will be trying my best to give this review a 10 out of 5 stars. Until then with my dress not yet ready I'll leave it at 4. This is not a reflection of the Bridal Secrets team, but because after my experience with the horrible store on Victoria Rd, I still have doubts and my fingers crossed... That's right there's only one bridal store on Victoria Road... Brides worst nightmare is to have something happen to her dress... Bridal Secrets are kind, accommodating & honest, and have really started to turn my nightmare a fairy tale. Thanks Ladies :)
reviewed by on 5/08/2015
Absolutely beautiful dresses and the service was just as amazing. Would recommend bridal secrets to everyone. Love love love !
reviewed by on 15/01/2015
I had a 10 am appointment with Samie this morning, Monday 10 Nov. I just wanted to take the time to say how amazing Samie is! She is warm, friendly, professional and understanding. My 'entourage' was quite large but Samie dealt with them all with no problems. She listened and understood me and what I wanted, even though I wasn't sure of exactly what I did want. Samie didn't let any one else's opinion overshadow my own and kept reminding me the dress is about how I feel, not how everyone else feels. We went over our alloted appointment time but at no point was I made to feel rushed or to hurry up and make a decision. Samie is an absolute asset to your company and you are very lucky to have her. I know people are always so quick to complain when something goes wrong but less inclined to thank and recognise. Please make sure Samie knows how much I appreciated her time and knowledge today. I can't wait to come back for alterations!
reviewed by on 10/12/2014
The girls in this shop made picking my wedding dress so special. Sammy was so great. Went to a few other shops around the area and had to walk out because the girls were soooooo rude. Would highly recommend Bridal Secrets to any bride to be.
reviewed by on 17/11/2014
I am delighted to give 5 stars to Ashley at Bridal Secrets! My Mum and I had a very enjoyable time at Bridal Secrets. It is located in a beautiful old church in Church Street Parramatta. They have a wide range of stunning dresses and accessories. Ashley was energetic, interested, and personable. She had excellent product knowledge about different designers, materials and silhouettes. Ashley was generous with her time…. and assisted me to find my wedding dress! She was even able to arrange alterations so I could personalise the gown. Thanks also goes to Sami for arranging our appointments.
reviewed by on 13/11/2014
Dear Sami, Your amazing assistance during my time at bridal secrets will never be forgotten. Your patience and cooperation made my whole experience even more special. It was great to know that I can rely on the job to get done and on time. I absoulety love my dress and its because of you and the staff at bridal secrets. I recommend any brides looking for beautiful dresses to visit bridal secrets and of course to be in great hands with trustworthy and friendly staff. Sami i'm so hononured to have meet you and glad that bridal secrets was the first shop I went in and feel inlove with the dress. Thank you, Rita Maroun
reviewed by on 17/09/2014
Out of all the bridal shops I had been to in Canberra and Sydney, Bridal secrets was by far the most professional. Elizabeth was fantastic and listened to what I wanted and then suggested a dress, it is now my wedding dress. It is perfect and I am so glad Elizabeth was there to help me. I have then had the pleasure of dealing with Ashley for my fittings and she is amazing. Lovely person and made me feel so comfortable and welcome in her shop. Can not speak highly enough of these ladies and their bridal gown business.
reviewed by on 19/07/2014
On 6/7/2014 I went to the store to check dresses I was approched by the manager which I was suprised by her poor customer service, I was assisted by young girl and tried few dresses, but overall i didn't feel comfertable & happy to go back there again.